It is able to initiate tickets in different ways, which can be either directly through the system, email, or even social media mentions or direct messages. Most users describe the system as a robust ticket management solution in view of the fact that it is one of the lowest priced software of its kind around. Customer service teams stand to benefit from this piece of software. This is achieved without having to shoulder large costs associated with training. ![]() It is targeted at small businesses who wish to enjoy the benefits of a helpdesk that has features suited for large companies. It is both easy to setup and use that users need not be tech-savvy to operate the system. HappyFox is a cloud-based helpdesk and customer support software that is known for providing businesses with a very efficient ticket management system, which eliminates most of the rigorous management tasks. You can also use kiosks and tablets as most of the elements of HappyFox’s interface are sized to fit these devices. The solution has an accompanying Web and mobile apps, which support iOS, Android and Windows Phone devices. It can likewise pin tickets, preview the same and send out real time alerts about new available tickets. However, it offers features that enable users to work on tasks like round-robin assignments, ticket assignment to staff and escalation performance based on an SLA. HappyFox shares many functionalities with other ticket management systems. These processes are automated through different easy-to-use tools that come with the platform. They can be created directly from the system, via email or through social media mentions. The software can initiate tickets in a variety of ways. The system is seen as the most robust ticket management platform around, considering the competitive prices that the vendor offers. This is accomplished without the training costs associated with such programs. It’s ideal for small businesses who want to implement the helpdesk functionality of large companies. The solution is easy to setup and a lot more easier to use, requiring minimal technical knowledge on the part of users. With these and more, HappyFox Chat 2.A cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. Quickly view a list of agents available online, and transfer chats within or across departments. Set your availability, change your display avatar, or reach out to us, from a completely revamped settings page. ![]() View chats waiting, and plan for agent availability based on Queued Chats. Get context on any chat, by accessing completed, missed, and offline chats, and reading through the conversation history. All from within the chat details screen.Īccess and switch between multiple chats, with a single tap, using chat heads, right at the top of your chat screen.īe ever ready to jump in and help a new support agent, using the monitor chat feature. Log in using your username, password, and secure access using the Touch-ID/Face-ID integration.Īdd attachments, tag your chats, use canned responses, or transfer them to another agent. With HappyFox Chat 2.0, you can do a lot more of what you did on the web, now on the go.Ī completely refreshed design, makes for a best-in-class user experience, in live chat support, ever. ![]() ![]() If you are already using the web app or our desktop app, you’ll find this mobile app, a great companion to ensure you don’t miss any chats. HappyFox Chat lets you take Live Chat requests from your website anywhere, anytime. Meet HappyFox Chat 2.0 - HappyFox Chat in a brand new avatar!
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |